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Deputy Director of Operations – Burkina Faso

  • Full-time
  • Burkina Faso
  • Applications have closed

Website IRC

International Rescue Committee hiring hiring: Deputy Director of Operations- Burkina Faso

Throughout 2019, non-state armed groups have consolidated their presence in northern areas of Burkina Faso, perpetrating an increasing number of violent acts, and compounding already tense dynamics in the region. At the same time, ethnic and community violence has risen and interfaced with actions from radical groups and military responses, further exacerbating the situation and resulting in significant population movement and humanitarian needs.

In response to growing needs, the IRC deployed the emergency response team, opened a country office and launched humanitarian assistance programming in April, 2019. The IRC currently has one field base in the Sahel region in addition to the administrative office in Ouagadougu, and is looking to expand in programme scale, scope and geographic support over the coming months. The DDO will play a key role in moving forward on operational strategies, and securing our operational presence in the country.

Job Overview/Summary

The Deputy Director of Operations (DDO) is a member of the senior management team (SMT) (along with the Deputy Director of Programs (DDP), Security Coordinator, Finance Manager, and Country Director (CD). She/he is responsible for leading and managing the operations teams in the Country Program ensuring they are fit-for-purpose and respond to the needs of IRC’s programs. The DDO is expected to contribute to high levels of teamwork and inter-departmental and cross-sectorial collaboration. Through her/his leadership, the operations teams will be supportive of program delivery, results driven and guided by data analysis, problem identification and problem solving. The DDO will be expected to support the ops teams to put in place, and adhere to, all operational systems as the IRC Burkina Faso office transitions from an emergency team lead response, to a country office.

Major Responsibilities

Ethics and Integrity

Adhere to and act in accordance with the IRC Way (code of conduct) and other Global HR Policies and Procedures, and communicate through word and example a high standard of compliance with all applicable policies and regulations.

Management and Strategy

Actively contribute to and participate in management and leadership platforms such as the senior management team, the country leadership team and the country management team. Be a champion for the implementation of the Burkina Faso Emergency Program Strategy (and the Strategic Action Plan as it gets developed) and ensure quality and meaningful participation of the operations teams in strategy-related activities.


Ensure the highest possible standard of security management through participatory threat and risk analysis and the development and implementation of standard operating procedures. Guarantee widespread and cross-departmental understanding and ownership of security management. Oversee ongoing contextual and risk analysis ensuring all necessary teams have access to relevant security information.

Human Resources and Administration

Provide leadership to the human resources and administration team and ensuring the application of best practices and adherence to national and state level NGO and other relevant compliance regulations. Ensure proper functioning of the HR department and necessary support to all sectors and teams. Oversee the development/review of HR policies, guidelines and processes. Ensure recruitment, staff planning, training needs assessments and plans are carried out to meet the needs of all departments. Oversee the administration functions especially as they relate to rental agreements, visas and registration.

Supply Chain and Warehousing

Lead an efficient and responsive supply chain system that meets the needs of program teams. Ensure that all processes from procurement to warehousing meet IRC and donor compliance requirements. Working closely with the DDP, ensure that program and field staff are jointly preparing, implementing and monitoring appropriate tools such as procurement and distribution plans.

Information Communications Technology

Based on comprehensive needs assessments, ensure that all digital data and information needs of operations and program teams are catered for. This will involve the provisioning of hardware, software and ongoing training. Given the remote and insecure location of field sites, particular attention should be paid to ensuring robust connectivity and communication channels both between field teams and offices and between offices.

Fleet Management

Ensure the adequate provision of reliable and safe transport for all departments and particularly programs to allow the effective and efficient delivery of programs in sometimes remote locations with varied terrain. Lead assessments of fleet capacity and ensure proper fleet management including servicing, driver training etc.

Finance and Compliance

In close collaboration with the Finance Manager and the DDP, ensure operating costs are included in operating budgets and funding proposals and that programmatic growth or scale downs are factored into operations planning. In cooperation with the Finance Manager, ensure that all support systems and operations teams are operating in accordance with IRC and donor compliance regulations and have necessary risk mitigation strategies in place.


  • Represent IRC and IRC’s interests with Government officials, UN, and others as needed
  • Represent IRC in lieu of the Country Director as necessary
  • Other activities/responsibilities that may be required by the CD


  • Masters degree required (management-related or general operations preferred);
  • Minimum of 7 years’ experience managing operations and/or projects in fragile and insecure locations, preferably in Burkina Faso or West Africa;
  • Demonstrated ability to manage field staff and remote field offices;
  • Demonstrated ability to support office/programme start up, including the development and set up of systems, in line with appropriate standards
  • Prior experience with IRC an advantage
  • Experience in logistics, HR/Admin, and security management
  • Excellent cross-cultural communication skills
  • Excellent staff capacity building and training skills
  • Strong problem-solving, analytical and decision-making skills;
  • Strong computer skills;
  • Flexibility, ability to work independently and meet deadlines
  • Willingness to travel in the field and work in sometimes remote corners and / or with relative safety and minimal living conditions (as allowed by security)
  • Fluency in English and French is required

Computer/Other Requirements:

  • Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint

Working Environment:

  • This position is based in Ouagadougou and will be unaccompanied during the initial start-up/stabilization phases, with the possibility of review within the first year based on security levels and funding availability.
  • Housing will initially be in shared IRC accommodations during start-up phases
  • Regular travel to field sites (security permitting) and for regional support as needed
  • Security level: Orange, but stable in Ouagadougou. All international staff of IRC Burkina Faso must comply with the rules and policies in place for security.

Application deadline: 31 Dec 2019

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