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Intern – ICT

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United Nations Jobs: Intern – ICT [Temporary]

  • Department/Office: International Residual Mechanism for Criminal Tribunals
  • Duty Station: The Hague, The Netherlands
  • Posting Period: 25 November 2019 – 23 May 2020
  • Job Opening Number: 19-Information Management Systems-RMT-127353-J-The Hague (A)

The internship is located in the Service Desk of ITSS in the Mechanism’s Registry in The Hague, reporting to the Service Desk Supervisor.

The International Residual Mechanism for Criminal Tribunals (Mechanism) was established in 2010 by the United Nations to continue the jurisdiction, rights, obligations and essential functions of the International Criminal Tribunal for Rwanda (ICTR) and the International Criminal Tribunal for the former Yugoslavia (ICTY) after the completion of their respective mandates. Essential functions of the Mechanism include tracking and prosecution of remaining fugitives, conducting remaining trial and appeals proceedings, support and protection of witnesses, supervision of enforcement of sentences and preservation and management of the archives. The Mechanism has two branches, one in Arusha, Tanzania and the other in The Hague, The Netherlands.

A Mechanism internship is UNPAID and full-time. Core working hours for interns are Monday to Friday from 9:00 a.m. to 5:30 p.m. Overtime may be required to meet deadlines for specific projects. Interns work under the supervision of a staff member in the office to which they are assigned. The duration of a Mechanism internship can range from a minimum of three months to a maximum of six months, according to the needs of the intern’s assigned office.

Responsibilities

  • The incumbent provides first-line support to users in computer problem resolution: Receives hardware, software, consumables, and network and system problem reports via telephone, email or in person; attempts to resolve problems according to work priority, assigning problems to the necessary level of expertise with IRMCT personnel or external support. Logs/documents details of incoming problems, keeping the user informed of status and providing an accurate schedule for resolution.
  • Assists in all aspects of software and hardware installations, upgrades and relocations: Determining and maintaining standard hardware and software set-up while coordinating with Systems Administrator to ensure network workstation installation is complete.
  • Any other ad-hoc duties as required.

Competencies

  • Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
  • Teamwork – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
  • Technological Awareness – Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

  • Candidates for Information Technology internship are required to be, at a minimum, in a study programme related to the field of IT. Applicants must be computer literate in standard software applications.

Work Experience

  • Applicants are not required to have professional work experience for participating in the programme, and must be at least 18 years old. Previous experience in a IT work environment is an asset.

Languages

  • English and French are the working languages of the Tribunal. Fluency in oral and written English is required.

Assessment

  • Potential candidates will be contacted by the hiring manager directly for further consideration.
  • Due to the high volume of applications received, ONLY successful candidates will be contacted.
  • Please ensure you have included all of the required documents.

Special Notice

Applicants must attach ALL of the following documents to each application:

  1. Acceptance and Undertaking
  2. Cover letter stating the reasons for applying.
  3. Two letters of recommendation;
  4. Copies of university / studies transcripts (including courses taken and grades received);
  5. A scanned copy of the applicant’s valid medical insurance or a signed statement confirming intent to obtain medical insurance while in The Netherlands.

Interns must keep confidential any and all unpublished information obtained during the course of the internship and not publish any reports or papers based on such information except with the explicit written authorization of the Chief of Human Resources of the Tribunal. Interns are bound by the same duties and obligations as staff members, and the information to which an intern has access in the course of the internship must not be divulged to external parties. Each prospective intern must sign the Acceptance and Undertaking Form to indicate their understanding and acceptance of this stipulation. This form must be included in every application.

On completion of their internship, interns are required to complete a substantive report on their assignments. This will be included in their file and will be forwarded, upon request, to the sponsoring institution, government body or private organization.

There should be no expectation of employment by the United Nations or the IRMCT upon completion of the internship.

IRMCT interns are responsible for all internship-related expenses that they incur. The United Nations accepts no responsibility for costs arising from accidents and/or illness incurred during an internship. Therefore, upon award of an internship, interns are responsible for securing adequate insurance coverage and are required to sign and return a statement confirming their understanding and acceptance of these conditions of service.

Candidates of certain nationalities must obtain a visa authorizing their stay in The Netherlands before they depart for The Hague to begin their internship. While this is the overall responsibility of the selected candidate, the Registry will provide information and supporting documents in this regard.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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